How can we help you?

As Lucknow's oldest fiber provider, Sikka is built around what residents value most — reliable uptime, low latency and fast local support. We were awarded Best Internet Service Provider, presented by the Hon'ble Deputy Chief Minister of Uttar Pradesh, Sri Brajesh Pathak. With a strong on-ground presence across areas like Gomti Nagar, Hazratganj and New Hyderabad, our team resolves wire cuts and outages in hours, not days.

Yes. Our ₹699 pack includes a free IPTV + OTT bundle, so you get Live TV and streaming entertainment built right into your monthly plan — no separate subscriptions to manage. Ask our team for the current list of included channels and apps.

Yes. Our 150 Mbps symmetric plans — at ₹599 and ₹699/month — are the practical sweet spot for hybrid work. Equal upload and download speed means seamless video conferencing even while someone else streams in 4K at home. The ₹699 pack also includes the free IPTV + OTT bundle.

Our fiber plans run from 40 Mbps at ₹399/month up to 1 Gbps at ₹4,999/month, with several speeds in between to suit homes, gamers, streamers and offices. Every plan is delivered over our own fiber network — no copper, no throttling. You can compare all plans on the Plans page.

Yes. All Sikka home plans come with unlimited data — the number you choose is your speed, not a data cap. Please note that unlimited plans are for residential use only. Redistribution of the connection or any commercial usage is not permitted and will lead to account termination. For business needs, see our dedicated business plans below.

Absolutely. You can change your plan at the end of any billing cycle. Just contact support or request a change from your account, and the new speed applies from your next renewal.

Yes. We provide dedicated and high-speed connections for offices, cafés and enterprises, including static IP and priority support. Reach out to our team for a tailored business quote.

Apply online at newconnection.sikkanet.com, pick your plan, and complete the purchase. Our team confirms feasibility at your address and schedules installation — usually within 24–72 hours of a confirmed order.

We currently offer zero installation charges on eligible plans — so you can switch without an upfront penalty. Any applicable charges are always shown clearly at checkout before you pay, with no hidden fees added later.

A fiber ONT (optical modem) and a Wi-Fi router, both supplied and configured by our technician during installation. You only need a power socket near where you'd like the router placed.

A typical home installation takes about 1–2 hours on site once the technician arrives, including cable routing, ONT setup and Wi-Fi configuration.

You can pay online by UPI, debit/credit card and net banking. All plans are prepaid and paid in advance for the duration you select, with GST charged extra and shown separately on every invoice.

No — plan prices are listed exclusive of tax, and GST is charged extra. The applicable GST is shown as a clear breakdown at checkout, so you always see the final payable amount before confirming.

All Sikka broadband plans are prepaid. You pay for your chosen plan in advance, and service stays active for the period you've paid for. Renew before your due date to avoid any interruption.

Renew anytime from your account or via the payment link sent before your due date. We recommend renewing a day or two early so your service never pauses.

If we're unable to provide service at your location after a confirmed order, you receive a full refund of the amount paid. For other cases, contact support and our team will review your request fairly.

Restart your router, sit closer to it for Wi-Fi tests, and run a speed test on a wired device to compare. If wired speed is also low, contact support and we'll diagnose the line remotely or send a technician.

This is usually a DNS issue on that device. Manually set the DNS in your device’s WiFi settings:

• Primary DNS: 180.233.120.22

• Secondary DNS: 8.8.8.8

How: Go to WiFi settings → tap your connected network → IP/DNS settings → change from “Automatic” to “Manual/Static” → enter the DNS addresses above → save and reconnect. On Windows: Network settings → Adapter options → IPv4 Properties → “Use the following DNS server addresses.”

If the issue continues after this, restart the device and router once. Still stuck? Call our support team and we’ll sort it out.

All package speeds are provided on an "up to" basis — the advertised speed is the maximum achievable under optimal conditions. Speed is measured on a wired Ethernet connection. Wi-Fi speeds are prone to external factors such as interference, your device's capability and distance from the router, so they may vary. For the full rated speed, connect demanding devices by LAN cable.

All speeds are provided on an "up to" basis, and the minimum assured speed is 50% of your pack speed at all times, measured on a wired connection. If your speed consistently falls below this threshold, please contact support and we'll investigate and resolve it.

There's no fixed limit imposed by us. A standard home Wi-Fi router reliably supports 20–50 active devices for optimal performance, while its theoretical limit is much higher — typically around 250 devices. This upper limit comes from standard consumer network settings, which generally allow a maximum of 256 IP addresses on a single network. Keep in mind that the more devices stream or download at once, the more your plan's bandwidth is shared between them, so very heavy simultaneous use can reduce per-device speed. For best Wi-Fi performance, stay within good range of the router.

You can reach our Lucknow support team by phone or WhatsApp using the contact options at the bottom of this page. With a strong local presence across Gomti Nagar, Hazratganj, New Hyderabad and beyond, our field teams typically resolve wire cuts and network outages within a few hours. Our customer care numbers are +91 8574412345 , +91 9721912345

Call our support line or message us on WhatsApp with your registered number. Most issues are resolved the same day, and we'll keep you updated until your connection is back to normal.

Our support team is available every day to help with faults, billing and plan questions. For fastest service, keep your registered mobile number handy when you reach out.

Enter your address during the new connection flow and we'll check feasibility against our live fiber network in Lucknow. If you're within reach, you can order straight away.

As Lucknow’s oldest and most established ISP, Sikka Broadband provides high-speed fiber internet across most areas of Lucknow and continues to expand its network. Our services are available in major localities including Hazratganj, Gomti Nagar, Vibhuthi Khand , Gomti Nagar Extension, Aliganj, Indira Nagar, Mahanagar, Jankipuram, Vikas Nagar, Ashiyana, Alambagh, Rajajipuram, Chowk, Aminabad, Nishatganj, Butler Colony, New Hyderabad, Mahanagar Extension, Faizabad Road, Shaheed Path, Vrindavan Yojana, Sushant Golf City, Chinhat, Sitapur Road, Kursi Road, Kanpur Road, Telibagh, Eldeco, and many other areas. We are continuously expanding our fiber network to new locations. Send us your location on what’s app to instantly confirm service availability at your exact address.

Yes — if your new address is within our network, we can relocate your connection. Let support know your moving date and new address, and we'll arrange the shift.

Contact our support team with your registered number to update your mobile, email or address. We verify ownership before making changes to keep your account secure.