~”SBPL” or “The company” means Sikka Broadband Pvt Ltd (CIN : U92199UP2002PTC026719 , GST NO: 09AACCG3221E1Z3) having its Registered office at Sikka house, 6 La Place Hazratganj Lucknow-226001.
~”Services” means Broadband Internet service, ILL or other value added services as advertised & offered by SBPL.
~”CAF” shall mean this document/agreement containing terms and conditions on which SBPL is offering its services.
~“Customer” shall mean any person who subscribes to the internet access services by accepting and signing this CAF for the provision of Services.
~ “CPE” means the customer Premises Equipment(s) installed by SBPL or its agents/business associates at Customer’s premises, which is owned by SBPL or its agent/business associate and is provided to the customer on right to use basis only.
- The speed is measured on a wired Ethernet connection. As Wi-Fi speeds are prone to external factors (interference, end device capability, and proximity from the router ), the speed might vary.
- All Broadband plans are for residential use only, redistribution/commercial usage will lead to account termination.
- All Broadband plans Speed are on Upto basis.
- Zero activation charges on advance yearly payment for plans Rs. 999 and above. ( Taxes Extra )
- Activation charges Rs. 1000/- to Rs. 3500/- (Subject to feasibility)*
Average download size of a Song – 5 Mb, Album – 75 Mb, TV show – 350 Mb, Movie – 700 Mb - Uploaded and downloaded data both contribute toward the FUP limit.
- Post FUP the speed reduces as per the above
- The traffic Management policy applies to all domestic broadband packages. These packages are not suitable for business usage.
- Wireless subscribers will get upto 10 Mbps download speed in all plans due to frequency interference.
- 1 Month specifies 30 days.
- Prices mentioned are exclusive of taxes. An additional 18% GST will be levied on all purchases shall be charged extra.
- Cancellation of connection by the customer the after filling CAF, Activation charges as mentioned in CAF or Rs.3500/- + tax whichever is more shall be charged by SBPL and balance will be returned to the customer within 30 days in his bank account only.
- Customer is required to return all devices installed by Sikka within 7 days of service disconnection to Sikka Broadband, Sikka House, 2nd Floor, 6 La Place, Hazratganj, Lucknow 226001. Failure to do so will result in a device rental charge of ₹299/- + GST per month being levied on the customer till the date of receipt of devices by Sikka.
- Refund of Security deposit if any will be processed after receiving of CPE in good working condition and to the complete satisfaction of SBPL. Refund amount will be paid in customer bank account only within 30 days from date of receiving of equipment and other formalities.